Refund Policy

Deposits & Event Bookings

Non-Refundable Deposits: A non-refundable deposit of 50% is required to secure your event date. This deposit confirms our commitment to your event and covers initial planning and preparation costs.
Minimum Sales Guarantee: For private events, a minimum sales guarantee of $500 applies. If total sales meet or exceed this amount, the deposit will be applied toward the final balance. If sales fall short, the difference will be due from the client.
Cancellation Policy: Cancellations must be made in writing at least 3 days before the event date. Cancellations made within 3 days will incur a cancellation fee of 25%.

Order Accuracy: We strive to ensure all orders are prepared accurately. If an error occurs on our part, please contact us within 24hrs to arrange a refund or replacement.
No Refunds for Change of Mind: Refunds will not be issued for change of mind or incorrect orders placed by the customer.

Reporting Issues: If you experience any issues with the quality of your food, please contact us immediately. We will assess the situation and determine the appropriate resolution, which may include a refund or replacement.
Time Frame for Reporting: Issues must be reported within 24hrs of receiving the order to be eligible for a refund or replacement.

Processing Time: Approved refunds will be processed within 3 business days. Refunds will be issued to the original payment method used for the transaction.
Documentation Required: To process a refund, please provide receipt, order number, and photos of the issue.